Palliative Care NSW Volunteer Support Services Programme
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After bereavement: Jenny and the volunteer follow-up service based in Dubbo

I spoke recently to Jenny Furney from the Western NSW Local Health District. Jenny is involved in the volunteer-based Bereavement Follow-up service based in Dubbo.

“The program is a conduit between the support that the family and carers are getting from health services prior to the patient’s death and being on their own in bereavement.   This service is offered to people who are assessed as unlikely to have a complicated bereavement and the main objectives is to reassure them that what they are feeling is normal”, said Jenny.

Jenny pointed out that this is not a bereavement counselling service. It is a follow-up service timed to connect with families and carers after their bereavement.

“A lot of people need one call only. I might be on the phone to them for 20 minutes and think that they will need more follow-up, and then they say ‘well I don’t think I’ll need you to call again’ and that’s it.”

Sometimes they post-out other resources specific to the person’s need, such as books or resources to support children.

The catchment for the volunteer-based bereavement follow-up service is the Mudgee to Bourke service region for the north-west area of the Western NSW LHD. The physical size of this area explains why the bereavement follow-up program is a telephone service.

“Occasionally someone will come into the office to see me but it’s rare…we try to refer people onto other organisations for face-to-face support.”

Jenny is supported by Alison Dawes, Palliative Care CNC in Dubbo.

“Whoever volunteers for these roles need to have support”, said Alison. “They need to be briefed and debriefed, they need to have good access to the palliative care team and have the option to discuss issues of concern with someone on the team.”

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