Presenters – Managers Conference 2022

Louise Brown – Aboriginal Hospital Liaison Officer/Aboriginal Health Worker Palliative Care, Bourke Hospital

Louise delivers outstanding service in support of Aboriginal patients, carers, and families, as well as providing support for Aboriginal and non-Aboriginal staff at Bourke Hospital and other sites within Western NSW LHD.

She has delivered excellent work including the development and implementation of an Aboriginal Cultural Awareness program, and the Aboriginal Palliative Care Group for Northern sector sites.​

Louise is a role model for promoting positive cultural change and inspiring staff by her consistent promotion of Aboriginal cultural awareness, respect, and compassion.



Sarah Potter – Volunteer Co-ordinator, Department of Palliative Care, Sydney Children’s Hospital Network

Sarah manages the Family Support Volunteer Program and the Biography Volunteer Program at Sydney Children’s Hospital Network. Her wonderful compassionate volunteers who provide in-home practical and emotional support inspire her every day.  Since starting in the role of Volunteer Co-ordinator at the Children’s Hospital at Westmead in 2014, Sarah has expanded the program from a Westmead Service to a Sydney Children’s Hospital Network Service, providing volunteer support to patients and families from Randwick and Westmead campuses and in a range of locations that include Wollongong and Orange in country NSW.  A believer in collaboration, Sarah has been an active participant in the NSW Network of Palliative Care Volunteer Managers since starting in her role, taking the role of Co-Convenor in 2018.  Recently, Sarah partnered with the Volunteer Manager of Bear Cottage to plan and establish the Palliative Care Biography Service in 2020.  This is a pilot project utilising volunteers to record and write the stories of our special children.



Kylie Clark – Volunteer Manager Palliative Care, Supportive and Palliative Care Services, Western Sydney LHD

Kylie has been working in Western Sydney since 2016 overseeing the Palliative Care Volunteer team for the Local Health District. She is passionate about providing holistic care for people with a life limiting illness, by involving trained volunteers to support their psycho-social needs.  She recently completed her Certificate IV in Coordination of Volunteer Programs, as well as having qualifications in Diversional Therapy, Editing, and Expressive Arts.

She partnered with Carolyn Wilkinson from NBMLHD to research the Impact of COVID19 on Palliative Care Volunteers and their role during the first 6 months of the pandemic. The research was presented as a Poster at the European Association for Palliative Care Conference and the Oceanic Palliative Care Conference 2021.  Her team provides community visiting, inpatient visits, phone support and Biography services.



SELEN AKINCI – Strategic Partnerships Manager, Multicultural Communities Council of Illawarra (MCCI)

Selen has been working at MCCI since 2017 with the PICAC (Partners in Culturally Appropriate Care) NSW&ACT program.

She has been involved in community engagement activities with the Culturally and Linguistically Diverse Communities and works to build capacity in the aged care sector.



Carolyn Wilkinson – Volunteer Coordinator, Supportive and Palliative Care, Nepean/Hawkesbury Service, NBMLHD

Carolyn has worked in health and community settings for over 40 years, and is currently the Supportive and Palliative Care Volunteer Coordinator for Nepean and Hawkesbury. She has been in the role since 2016. The volunteer team in NBMLHD provide community and limited inpatient visits, phone support and Biography services.

Carolyn has always been interested in the power of images for discovery and learning, and in 2018 discovered SoulCollage® almost by accident. It has become a foundation for her personal reflective practice and self-care. Carolyn is also a qualified SoulCollage® facilitator, and is looking forward to sharing her passion with other Managers in the Network at the Conference.



CARRIE WALLIS – Best-Selling Author, Coach/Counselor, Educator

Carrie specializes in resilience coaching, empowering confidence through effective communication and conflict resolution for individual professionals.

Carrie is an experienced loss and grief counsellor and a best-selling author of ‘From Strangers to Clients‘, a book about heart-centred marketing for private coaching and counselling, where the focus is on effective communication to ensure human connection even in a digital world.

Carrie has been featured by the ICF – International Coaching Federation and ACA – The Australian Counselling Association where she has presented at their conferences.



Cathy Banks – Senior Counsellor, National Association of Loss and Grief (NALAG)

Cathy is an experienced Clinical Supervisor, ACA registered counsellor, psychotherapist, and workplace trainer. She has gained experience in organisations such as ANZ Bank, Department of Corrective Services, public schools, and private clinics.

Cathy has also lived and worked in Dubai as a school counsellor, child protection consultant, and psychological supervisor. Cathy returned to her hometown of Dubbo to provide specialist bereavement counselling, workshop facilitation, volunteer training and support, and clinical supervision.

In addition, Cathy is a very experienced and enthusiastic Sandplay therapist.

Become a member of Palliative Care NSW

Palliative Care New South Wales is the peak body in NSW representing palliative care providers and those with an interest in palliative care. Palliative Care New South Wales is a member of the national peak body Palliative Care Australia.

Join today and receive discounts, benefits and more!
Special member rate available for volunteers.

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