Palliative Care NSW Volunteer Support Services Programme

Reports and researchers

Volunteer management

Palliative Care Volunteering Strategy 2013-2016 (Palliative Care Victoria) (2013)

Way2Go Volunteering Toolkit for Volunteer Managers 2012 (NSW)

Scott, R., Howlett S., Doyle D. (Eds) (2009) Volunteers in Hospice and Palliative Care: A Resource for Voluntary Service Managers, Oxford University Press: Oxford

Canadian Code for Volunteer Involvement: An audit tool (2006)

Palliative Care Volunteer Engagement Standards (Volunteering Victoria) (2006)

National Standards for involving volunteers in not-for-profit organisations (Volunteering Australia) (2001)

NSW Health and Volunteer Services Policy

NSW Volunteering Strategy (2012)

NSW Government plan to increase access to palliative care 2012-2016

NSW Health Framework for engaging, supporting and managing volunteers (2011)

Volunteer Program Guidelines for NSW Health Services (in development)

State-wide Framework for Palliative Care Volunteer Services (in development)

Recent reports

Volunteering: Vital to our future – Help the Hospices and Together for Short Lives (2014) (UK)

Living and dying with Dementia in England: Barriers to care – Help the Hospices and Together for Short Lives (2014) (UK)

Dying Well – Grattan Institute (2014) (Australia)

Dying in America: Improving Quality and Honoring Individual Preferences Near the End of Life (2014)

Palliative and End of Life Care: A blueprint for improvement – NSW Agency for Clinical Innovation (2014)

Framework for the Statewide Model for Palliative and End of Life Care Service Provision – NSW Agency for Clinical Innovation (2013)

Noted researchers and academics in the field of palliative care volunteering

Louise Hickman (Australia)

  • Role ambiguity, role conflict, or burnout: are these areas of concern for Australian palliative care volunteers? Pilot study results (2014)

Ros Scott (UK)

  • Volunteering: Vital to our future (2014)
  • Making volunteers count (2011)
  • Scott, R., Howlett S., Doyle D. (Eds) (2009) Volunteers in Hospice and Palliative Care: A Resource for Voluntary Service Managers, Oxford University Press: Oxford

Stephen Claxton-Oldfield (Canada)

  • Perceived barriers and enablers to referrals to community-based hospice and palliative care programs in Canada (2014)
  • A narrative literature review of the contribution of volunteers in end of life services (2012)
  • ‘A bridge to the hospice’: The impact of a community volunteer programme in Uganda (2011)
  • Personality characteristics of hospice palliative care volunteers: The ‘Big Five’ and empathy (2010)
  • A survey of family members’ satisfaction with the services provided by hospice palliative care volunteers (2010)
  • Imagine you were dying: Would you be interested in having a hospice palliative care volunteer? (2009)
  • Some common problems faced by hospice palliative care volunteers (2008)
  • Keeping hospice palliative care volunteers on board: Dealing with issues of volunteer attrition, stress and retention (2008)
  • Nurses perceptions of hospice palliative care volunteers (2008)
  • The impact of volunteering in hospice palliative care (2007)
  • What palliative care volunteers would like to know about the patients they are being asked to support (2006)